For more information and updates on COVID-19 in the province , please visit the Government of Saskatchewan website here.

Southeast Regional Library COVID-19 Frequently Asked Questions

Q: Is my library branch still open?

A: All branches will be closed starting Friday, March 20th, and will not be open again until Saturday, April 18th. Depending on the COVID-19 situation, these closure days may be shortened or extended.

 

Q: When will programming resume at my local library?

A: Programs will resume once libraries re-open. Staff will need some time, however, to resume planning and promotions. After reopening, stay in touch with your local branch for details.

 

Q: Should I return library materials I currently have out?

A: Please hold onto your library materials for now.  Fines will not be charged/accumulate between March 16th and April 14th.  

 

    Q: How do I renew my library materials?

    A: You can renew materials at home using the SILS app, or by logging into your account here.

     

    Q: Can I still request and place holds?

    A: No. Holds have been temporarily frozen province-wide. We will provide an update when this changes.  Interlibrary Loans have also been temporarily suspended.

     

    Q: What will happen to my holds? Will they still be there?

    A: Yes, once the library branch reopens all holds will be available to pick up at the location they're currently held at.  

     

    Q: I don't have a library card. Am I still able to sign up for one while my branch is closed?

    A: Yes. To sign up for a new card, click here. You will receive a temporary barcode, but you will still have access to all of our eResources. Once branches are re-opened, please be sure to stop by your local branch to receive your permanent card.

     

    Q: I've never used your digital materials before. Where do I start?

    A: We've created some start-up guides and links for questions about our e-resources, as well as additional resources for things to help pass the time during social distancing and self-isolation. Find it all here.

     

    Q: What do I do if my card is blocked because of fines and I can't use digital materials?

    A: We have successfully remedied this issue and anyone with a library card should be able to access all digital resources regardless of fines and fees on their accounts.  Please email library.srl@southeastlibrary.ca if you are still experiencing issues. We will strive to answer all emails within 48 hours of receiving them.

     

    Q: My card is expired and/or my PIN is not working. What do I do?

    A: Please email library.srl@southeastlibrary.ca or call 306-848-3100 and we will renew your card/reset your PIN for you as soon as possible. Please have the following information ready: 

    • barcode number
    • name
    • phone number
    • home branch

     

    Q: Will library staff be in the library even if it is closed to the public?

    A: At this time, no, staff will not be in the library. As the crisis begins to pass, staff may return to work with the branch closed to the public at  a later date, but only on the advice of the Saskatchewan Health Authority, Public Health Agency of Canada, and the Ministry of Education.

     

    Q: Are local library boards still meeting?

    A: No, maintain social distancing. The requirement for AGMs and reports are suspended until the crisis passes.

     

    Q: Where do I get updates about the situation at the library?

    A: Watch the main page of our website, our Headquarters Facebook page, and your local branch's Facebook page. 

     

    Q: Where can I find information about COVID-19?

    A: We are following information from the Government of Saskatchewan and the Public Health Agency of Canada.  If you start having symptoms of COVID-19, isolate yourself from others as quickly as possible.  

    Immediately call a health care professional or the Saskatchewan public health authority by dialing 811.  They will provide advice on what you should do.