Q: Is my library branch still open?
A: All branches will be closed starting Friday, March 20th, and will not be open again until Saturday, April 18th. Depending on the COVID-19 situation, these closure days may be shortened or extended.
Q: When will programming resume at my local library?
A: Programs will resume once libraries re-open. Staff will need some time, however, to resume planning and promotions. After reopening, stay in touch with your local branch for details.
Q: Should I return library materials I currently have out?
A: Please hold onto your library materials for now. Fines will not be charged/accumulate between March 16th and April 14th.
Q: How do I renew my library materials?
Q: Can I still request and place holds?
A: No. Holds have been temporarily frozen province-wide. We will provide an update when this changes. Interlibrary Loans have also been temporarily suspended.
Q: What will happen to my holds? Will they still be there?
A: Yes, once the library branch reopens all holds will be available to pick up at the location they're currently held at.
Q: I don't have a library card. Am I still able to sign up for one while my branch is closed?
A: Yes. To sign up for a new card, click here. You will receive a temporary barcode, but you will still have access to all of our eResources. Once branches are re-opened, please be sure to stop by your local branch to receive your permanent card.
Q: I've never used your digital materials before. Where do I start?
A: We've created some start-up guides and links for questions about our e-resources, as well as additional resources for things to help pass the time during social distancing and self-isolation. Find it all here.
Q: What do I do if my card is blocked because of fines and I can't use digital materials?
A: We have successfully remedied this issue and anyone with a library card should be able to access all digital resources regardless of fines and fees on their accounts. Please email email@example.com if you are still experiencing issues. We will strive to answer all emails within 48 hours of receiving them.
Q: My card is expired and/or my PIN is not working. What do I do?
A: Please email firstname.lastname@example.org or call 306-848-3100 and we will renew your card/reset your PIN for you as soon as possible. Please have the following information ready:
- barcode number
- phone number
- home branch
Q: Will library staff be in the library even if it is closed to the public?
A: At this time, no, staff will not be in the library. As the crisis begins to pass, staff may return to work with the branch closed to the public at a later date, but only on the advice of the Saskatchewan Health Authority, Public Health Agency of Canada, and the Ministry of Education.
Q: Are local library boards still meeting?
A: No, maintain social distancing. The requirement for AGMs and reports are suspended until the crisis passes.
Q: Where do I get updates about the situation at the library?
Q: Where can I find information about COVID-19?
A: We are following information from the Government of Saskatchewan and the Public Health Agency of Canada. If you start having symptoms of COVID-19, isolate yourself from others as quickly as possible.
Immediately call a health care professional or the Saskatchewan public health authority by dialing 811. They will provide advice on what you should do.